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Returns and Shipping policy

Returns Policy

We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 14 days and in pristine condition. TwizzleWhizz will not be liable for postage costs of returned items.

If you have any questions regarding the returns process, please contact our Customer Support Team.

 

Exchange and Refund Policy

We are happy to exchange or refund your items on presentation of a valid receipt, provided goods are returned within 14 days of purchase or receipt (whichever is the later) and are in perfect condition and in their original packaging (if applicable).  TwizzleWhizz will not be liable for postage costs of returned items.

Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.  If you receive items that you believe may be faulty and/or damaged, please contact our Customer Support Team.

 

Any refunds made will be to your original payment method.

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